At Sacred Soul, customer satisfaction is our priority. We take great care in sourcing and delivering authentic spiritual products. If you are not completely satisfied with your purchase, please review our return policy below.

Return Eligibility

We accept return requests within 7 days of the date your order is delivered. To be eligible for a return, the product must be unused, in its original condition, and returned with all original packaging, tags, certificates, and accessories intact.

How to Initiate a Return

To initiate a return, please contact our customer support team with your order number, reason for the return, and clear photos of the product if it is damaged or incorrect. Once your request is reviewed and approved, we will provide instructions for returning the product.

Damaged or Defective Products

Products that are damaged during transit, defective, or incorrectly delivered are eligible for replacement or refund after verification. Please report such issues within 48 hours of receiving your order.

Non-Returnable Items

For hygiene, safety, and authenticity reasons, certain items cannot be returned. These include:

• Customized or personalized products
• Energized or activated spiritual products
• Pooja items that have been used
• Gift cards
• Any products marked as non-returnable on the product page

Return Shipping

Returned products must be securely packed to avoid damage during transit. Customers are responsible for return shipping charges unless the return is due to our error, such as receiving the wrong or damaged item.

Refund Process

Once we receive and inspect the returned product, we will notify you of the status of your return. If approved, the refund will be processed to your original payment method within 5–7 business days, depending on your payment provider.

Exchanges

If you prefer, eligible products may be exchanged for the same item or another product of equal value, subject to stock availability.

Order Cancellation

Orders that have already been shipped cannot be cancelled. If you no longer wish to keep the product, you may request a return after delivery, provided it meets the eligibility criteria outlined in this policy.

Policy Compliance

Sacred Soul reserves the right to decline return requests that do not comply with this policy or if the returned product is found to be used, damaged by the customer, incomplete, or missing original packaging.

Contact Us

If you have any questions or need assistance regarding a return, replacement, or refund, please contact our customer support team. We are committed to making your shopping experience smooth, transparent, and hassle-free.