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Privacy Policy
At Sacred Soul, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard the information you provide when you visit our website or make a purchase. By using our website, you agree to the practices outlined in this policy.
Information We Collect
We collect information such as your name, email address, phone number, billing and shipping addresses, and order details when you place an order or contact us. We may also automatically collect technical information such as your IP address, browser type, device information, and browsing activity to improve your shopping experience.
How We Use Your Information
Your information is used to process orders, deliver products, provide customer support, communicate order updates, personalize your shopping experience, improve our website, prevent fraudulent activities, and send promotional offers if you have chosen to receive them.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to remember your preferences, keep items in your shopping cart, analyze website performance, and enhance functionality. You can manage or disable cookies through your browser settings, although some features of the website may not function properly.
Payment Security
All payments made through our website are processed securely by trusted third-party payment providers. Sacred Soul does not store your complete payment card details, and all transactions are protected using industry-standard security measures.
Information Sharing
We do not sell or rent your personal information to third parties. However, we may share necessary information with trusted partners such as payment processors, shipping companies, marketing service providers, analytics platforms, and legal authorities when required by law or to fulfill our services.
Data Security
We implement appropriate security measures, including encryption, secure servers, and restricted access controls, to protect your personal information. While we strive to maintain the highest level of security, no method of online transmission or electronic storage can guarantee absolute protection.
Marketing Communications
If you subscribe to our newsletter or promotional communications, we may send you updates about new arrivals, special offers, festivals, and exclusive discounts. You may unsubscribe from these communications at any time by using the unsubscribe link or contacting our support team.
Your Rights
Depending on applicable privacy laws, you may have the right to access, update, correct, or request deletion of your personal information. You may also withdraw your consent for marketing communications or request a copy of the data we hold about you by contacting us.
Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those external websites, and we encourage you to review their respective privacy policies before sharing any personal information.
Children's Privacy
Sacred Soul does not knowingly collect personal information from individuals under the age of 18. If we become aware that such information has been collected without appropriate consent, we will take prompt steps to delete it.
Data Retention
We retain your personal information only for as long as necessary to complete your orders, comply with legal obligations, resolve disputes, and maintain business records. Once the retention period expires, your information is securely deleted or anonymized.
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or website functionality. Any updates will be published on this page along with the revised effective date, and your continued use of the website signifies your acceptance of those changes.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact our customer support team. We are committed to addressing your concerns promptly and ensuring your privacy remains protected.